On iOS, you can open the DoorDash app, click into Orders → Order History to see the receipt, refunded amount and refund issue date for the order. On Web, you can visit DoorDash.com, click the three lines on the left corner of the homepage and click into Orders. In Orders, you see your Order History and by clicking into the specific Restaurant ...There's also no brick and mortar Doordash location in my area. Whenever I go to the signup page, it tells me my credentials were already use. If I click on "continue signing up for Doordash", it takes me to a page where I'm to login with my email address and password. However, when I enter the info and click login, it just takes me to a blank ...DoorDash will provide a base pay for the order and your completion rating won't be affected. Discard the order if the customer was short on cash, unavailable, or refused to pay. You may deliver the order to the customer if the issue is “I do not have any change.” Remember, you’ll still receive your base pay for the order and your ... Basically, everytime I use the doordash app, it tells me to verify with another card. And when I do verify the card that mind you is: Apparently, none of that matters. Because they won’t let me order anything. This all started when my brother was locked out of their accounts for literally using my moms card (with her permission ofc) so they ... Theres 3 sections of town homes on my street. When i go to order food, Door dash wont accept my house numbers on my address. When you go to input my address, it finds it. But as soon as you actually click on it, the house numbers wont stay put in. Ive tried to put in any house address on my street, and it wont work. jiohdi1960 Dasher (> 3 years) • 4 yr. ago. open settings > apps > app info > dasher > clear cache, clear data . LunacyBin • 4 yr. ago. That worked! Thanks you're fucking awesome. You saved me from having to drive for UberEats! You would think DoorDash's customer support would be able to give these kinds of simple instructions. Confirmation: You will be able to see the total amount of DoorDash credits left * Note: Previously received DoorDash credits and Gift Card credits are combined, and will automatically apply to your next order! (For Example: If you currently have $10 in DoorDash credits and redeem a $25 gift card, your DoorDash credit balance will now be $35)Unless it was a short distance. At $3.50 tip and $45 worth of food it’s not even 10%. As a Dasher if I would’ve seen this and if it was more than about 3 miles I would not accept it. That two or 3 miles also includes my distance to get into the location to pick up the food. Go to Settings in your device and give the Dasher app access to your camera. Launch the Dasher app. Go to the Earnings tab located in the bottom bar. Tap on the red bank symbol at the top right of your screen. Tap Add Bank Account to set up your direct deposit OR Update to change your bank information. IMPORTANT: Be sure the account provided is ...DoorDash. User reports indicate no current problems at DoorDash. DoorDash is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. Go to the DoorDash app and tap on the “Orders” tab. Then select the “Help” option, and under the “Delivery Issues” tab, choose “Arrived late” if the order came later than expected. Follow the given prompts to contact DoorDash customer support. 5. Canceled Orders.In order to become a Dasher, you’ll need to complete these steps: 1. Use this link to start signing up! Enter your email address, phone number, and zip code to register. 2. Submit your profile information (full name and password). 3. Select your vehicle type.Feb 1, 2019 · Grubhub does have a dedicated email address for 1099 issues. If you have not received a 1099, they ask that you email [email protected]. I can tell you from experience they aren't very responsive, but it's worth a try. With Uber, the good news is you can log into your dashboard and download your 1099 form. It used to work, but a month or two ago, whenever I would hit the "directions" button in doordash, nothing would happen. The button would only work with Google maps or in app navigation. After a couple weeks it resolved its self. But, a week or two ago, the issue reappeared. Waze will work with all other apps (grubhub, instacart, roadie, ect ...DoorDash refuses to provide refund. I placed my first order with DoorDash last night. Three of the items I ordered were not delivered. All three were the same type of dessert. I have a copy of the order pickup receipt showing they were not included in the order that was picked up. However, I was charged over $25 for the items by DoorDash. A DoorDash spokesperson told CNBC that the company won’t ask customers to pay extra for gas. “We know Dashers aren’t the only ones facing pain at the pump, and we’re not passing the cost of these programs on to consumers at this time,” the spokesperson said. Some people don't think the surcharge for Uber and Lyft rides are enough.DoorDash delivers what the restaurant gives the driver. They aren’t going to catch everything missing all the time and most of the the restaurants throw everything in a bag, and tie it shut / seal itAug 31, 2023 · The app freezes all the time and often takes 10 or more minutes "looking for an order." Once it takes you out of a hotspot for a delivery, it won't give you directions back, I have to use a different app for that. And expecting access to location data ALL the time, even when my location services are off is ridiculous. Confirmation: You will be able to see the total amount of DoorDash credits left * Note: Previously received DoorDash credits and Gift Card credits are combined, and will automatically apply to your next order! (For Example: If you currently have $10 in DoorDash credits and redeem a $25 gift card, your DoorDash credit balance will now be $35)50% off + free delivery on $20 orders with DoorDash promo code. Discount. 50% off. Minimum required. $20. Terms & Conditions. Limited time only. 16 recent uses. Show coupon.Now I found a pattern: DoorDash would let me redeem $50 per week. It’s like after I enter 2 $25 cards or 1 $50 card, it will not allow me to redeem another card with the ‘Something went wrong’ message and this message goes away in 7 days. Talked to DoorDash, they insist I should talk to gift card merchant. But the card is valid since my ... Dasher App 27% App 4% Website Stay up to date Be the first to know the next time DoorDash goes down. DoorDash comments Tips? Frustrations? Share them with other site visitors: You previously opted out of viewing this content. Visit our Cookie Consent tool if you wish to opt back in. Open Preferences Dasher_disaster I had this issue last yr.For full identity verification, you will go through two sequential steps: Upload a valid government ID. Take a selfie to match the picture on the ID. For partial reverification, you will go through one step: Take a selfie to match pictures you have previously submitted to confirm your identity. If you fail any of these steps, you will be given ... That's all that DoorDash will "pay for" as active time. And DoorDash website does say those are the only "allowed to claim" miles. It is wrong. We are independent contractors. Every mile once we open the app to work until we close it out when we are done counts as an overhead expense for us. Per IRS rules and regs, those are claimable miles. How to Add a New Vehicle Dash Type or Switch Between Vehicle Dash Types.DoorDash will provide a base pay for the order and your completion rating won't be affected. Discard the order if the customer was short on cash, unavailable, or refused to pay. You may deliver the order to the customer if the issue is “I do not have any change.” Remember, you’ll still receive your base pay for the order and your ...Contacting the restaurant about a missing item most likely won’t be helpful. Because the order was created through DoorDash, restaurants will always direct you to DoorDash about problems. DoorDash will let the restaurant know there was an issue with the order, and DoorDash will issue you a refund for the missing item.Order not processing : r/doordash. by smol_cuck. Unable to place an order. Order not processing. Every time I try to place an order, I get the same message “Error: there was an issue processing your order. Please try again.”. It’s been happening for almost a week now. Has anyone else had this problem? We can’t mark an order as delivered unless we’re within a certain distance of the destination. Anything else is between the customer and DD support. The driver has no refund authority and has no business asking for refunds on behalf of the customer. To set up direct deposit, launch the Dasher app. Go to Earnings tab. Tap on the red bank symbol at the top right of your screen fill out your bank information. Your name on bank account. Your social security number (SSN) Your bank's routing number (9-numeric digits long, enclosed by dots) Your bank account number (usually 10-12 numeric digits long)jiohdi1960 Dasher (> 3 years) • 4 yr. ago. open settings > apps > app info > dasher > clear cache, clear data . LunacyBin • 4 yr. ago. That worked! Thanks you're fucking awesome. You saved me from having to drive for UberEats! You would think DoorDash's customer support would be able to give these kinds of simple instructions. 1. In Toast's back-end, select Takeout & delivery. 2. Next, locate DoorDash under the Third party ordering sub-category and select the toggle to turn the integration on or off. SavepublishNote: The on/off toggle in Toast web will override any settings on the DoorDash merchant portal or tablet.Hop Won Express is a restaurant that serves Chinese on 139 E 45th St in New York, NY. Order online from Hop Won Express for takeout and enjoy some of the best food in New York today. Ratings & ReviewsDasher App 27% App 4% Website Stay up to date Be the first to know the next time DoorDash goes down. DoorDash comments Tips? Frustrations? Share them with other site visitors: You previously opted out of viewing this content. Visit our Cookie Consent tool if you wish to opt back in. Open Preferences Dasher_disaster I had this issue last yr.Mar 28, 2023 · A DoorDash Dasher receives their Red Card as part of their activation kit during orientation, and they then take a course that teaches them how the Red Card works. DoorDash loads the card with the amount required for each order, and then the Dasher uses it as a credit card. Customers use the Red Card when they require payment before delivery. Now I found a pattern: DoorDash would let me redeem $50 per week. It’s like after I enter 2 $25 cards or 1 $50 card, it will not allow me to redeem another card with the ‘Something went wrong’ message and this message goes away in 7 days. Talked to DoorDash, they insist I should talk to gift card merchant. But the card is valid since my ...DoorDash’s algorithm limits the amount of workers that can be online at the same time; at 3:30 p.m., it kicked Gantt off. His total earnings for the four hours: $42.13, or $10.53 an hour. The minimum wage in San Francisco is $16.99. At 5:10 p.m., Gantt takes a nap before the dinner shift kicks off.Confirmation: You will be able to see the total amount of DoorDash credits left * Note: Previously received DoorDash credits and Gift Card credits are combined, and will automatically apply to your next order! (For Example: If you currently have $10 in DoorDash credits and redeem a $25 gift card, your DoorDash credit balance will now be $35)Food delivery company DoorDash is taking steps to try and help drivers offset rising gas prices, though unlike ride-share apps Uber and Lyft, it says the added costs won’t be passed on to ...Dasher App 27% App 4% Website Stay up to date Be the first to know the next time DoorDash goes down. DoorDash comments Tips? Frustrations? Share them with other site visitors: You previously opted out of viewing this content. Visit our Cookie Consent tool if you wish to opt back in. Open Preferences Dasher_disaster I had this issue last yr.Click on menu icon (3 stacked lines) located in the top left corner. Click on “ Payment ”. Under "Add New Payment Method" click the arrow next to Credit/Debit Card. Enter the card number, CVC code, expiration date, and billing zip code. Click Add Card to save the information. If more than one card is on the account, click the 3 dots next to ...Order not processing : r/doordash. by smol_cuck. Unable to place an order. Order not processing. Every time I try to place an order, I get the same message “Error: there was an issue processing your order. Please try again.”. It’s been happening for almost a week now. Has anyone else had this problem? Afterpay allows you to purchase from DoorDash online store and pay later in 4 easy interest-free installments. How does Afterpay work? To pay with Afterpay: Add your items to the cart. Select Afterpay as the payment option at the checkout. Signup or use your existing Afterpay account.Click on menu icon (3 stacked lines) located in the top left corner. Click on “ Payment ”. Under "Add New Payment Method" click the arrow next to Credit/Debit Card. Enter the card number, CVC code, expiration date, and billing zip code. Click Add Card to save the information. If more than one card is on the account, click the 3 dots next to ...Uninstall and Reinstall your DoorDash app. Uninstall the DoorDash app, turn off your phone for 3-5 seconds, and then reinstall the app. If you are not connected to wifi, installing the app will use data and affect your data usage. This will ensure the bug fixes our tech team implements to the app will update to your installed version of the app. A DoorDash spokesperson told CNBC that the company won’t ask customers to pay extra for gas. “We know Dashers aren’t the only ones facing pain at the pump, and we’re not passing the cost of these programs on to consumers at this time,” the spokesperson said. Some people don't think the surcharge for Uber and Lyft rides are enough.That's all that DoorDash will "pay for" as active time. And DoorDash website does say those are the only "allowed to claim" miles. It is wrong. We are independent contractors. Every mile once we open the app to work until we close it out when we are done counts as an overhead expense for us. Per IRS rules and regs, those are claimable miles. Show. We recommend choosing a password that: Is not being used by you already for another account / login. Is at least 8 characters in length. Uses uppercase and lowercase letters. Uses at least one number (0-9) and special characters (!@#$%^* …) Change my password.Even though DoorDash has no obligation to provide refunds or credits for completed and delivered orders, they may grant them in exceptional circumstances and at their sole discretion. DoorDash Subscription Refunds. If you purchase DashPass, DoorDash’s subscription service for $9.99 per month, you will get free delivery on all orders of $15 or ... without getting in to if i agree with it or not, your service fees and dashpass does not pay for missing items. The ToS that you agreed to(the thing that no one reads) states that DD is not a delivery service. they are nothing but a platform facilitating a transaction between the user, restaurant and driver. when you place an order, you are paying the restaurant and not DD. New User First Month Unlimited $0 Delivery Fee Terms and Conditions. Offer is for a $0 Delivery Fee on orders over $10. Other fees including service fees, small order fees, taxes, and gratuities still apply. Offer remains valid for 30 days after customer’s first order is delivered. Australia: 1-800-958-316. Select Language. English. French. Spanish. Select option 3 for DoorDash Merchant. You will then be prompted to choose a number based on your issue: Click 1 for live order support. Click 2 for help with:So I've been using DoorDash at the same address for several months now and have had no issues with the app finding restaurants that deliver to me. Today I went on to place an order and found a message that said "We couldn't find any restaurants nearby that we deliver from" and everyone else in my house had the same issue. Edit: also what "proof" do the dashers provide? And why won't they show me? Edit 2: the total was actually $74, not $78. This is my receipt. Edit 3: I finally got my money back from my bank. God bless Redwood Credit Union - they are god damned amazing. Fuck you Door Dash. I'm never using your service again. Stupid ass company with no fucking ... Order not processing : r/doordash. by smol_cuck. Unable to place an order. Order not processing. Every time I try to place an order, I get the same message “Error: there was an issue processing your order. Please try again.”. It’s been happening for almost a week now. Has anyone else had this problem?Contacting the restaurant about a missing item most likely won’t be helpful. Because the order was created through DoorDash, restaurants will always direct you to DoorDash about problems. DoorDash will let the restaurant know there was an issue with the order, and DoorDash will issue you a refund for the missing item.Now I found a pattern: DoorDash would let me redeem $50 per week. It’s like after I enter 2 $25 cards or 1 $50 card, it will not allow me to redeem another card with the ‘Something went wrong’ message and this message goes away in 7 days. Talked to DoorDash, they insist I should talk to gift card merchant. But the card is valid since my ...DoorDash was founded in 2013 by Stanford students (Tony Xu, Andy Fang, Stanley Tang, and Evan Moore) and is headquartered in San Francisco, California. DoorDash serves as a liaison between merchants and potential customers. In 2019, DoorDash’s revenue was $900 million. DoorDash is just one of the many food-delivery services available; however ...Aug 20, 2022 · Aug 20, 2022, 11:03 AM PDT Illustration by Alex Castro / The Verge DoorDash is calling off its partnership with Walmart, which had the service delivering groceries and other goods from the retail... For full identity verification, you will go through two sequential steps: Upload a valid government ID. Take a selfie to match the picture on the ID. For partial reverification, you will go through one step: Take a selfie to match pictures you have previously submitted to confirm your identity. If you fail any of these steps, you will be given ... DoorDash was founded in 2013 by Stanford students (Tony Xu, Andy Fang, Stanley Tang, and Evan Moore) and is headquartered in San Francisco, California. DoorDash serves as a liaison between merchants and potential customers. In 2019, DoorDash’s revenue was $900 million. DoorDash is just one of the many food-delivery services available; however ... Go to “Manage DashPass”. 4. Tap “Cancel Membership” to cancel your membership. 5. Select a reason for your cancellation and select “Select reason.”. 6. Select “Cancel DashPass”. 7. Your membership has been successfully canceled.Trending Articles. What is Fast Pay? How do I add or update my bank account information? Dasher Guide to Taxes; When do Dashers get paid? How do I setup my direct deposit information to receive my pay? Promotion section won’t open. DoorDash emailed me a 50% off promo code but when I clicked the link my app started to refuse to open the promotions section, what would happen is that it would go out after about 2 seconds. I deleted the app and reinstalled it but it still wouldn’t open, any tips?Aug 17, 2023 · DoorDash is one of the most popular food delivery service in US and Canada. Unfortunately they frequently have issues when it comes to placing the orders. Plenty of errors happen and we have a whole list of those related to DoorDash in our separate DoorDash Issues section. Also, don't miss our Web Apps Hub for a lot of useful guides. Existing Dashers: You can Dash Now or Schedule a Dash for later. When Dashing, drive to a Hot Spot to maximize your opportunity to receive orders. You can also Edit or Delete an Existing Dash. When scheduling a Dash for later, if you do not see a city and time that works for you (i.e. can’t schedule a dash) within the Schedule page, there are ...UV-SkillCityProds 2 yr. ago. If they offer Canadian users on PayPal the PayPal debit card just get it anyway that you can’t use your PayPal account directly you should be able to use the PayPal debit card if it’s offered in Canada which I do not know I know that doesn’t help for right now but it is good to know in the future.Advertisement Clear your cache If you are using DoorDash on an Android device, there is a known issue in which the app might sometimes experience a problem with certain restaurants. To solve this...For iphone to clear website history and cookies u go settings -> safari -> clear website data and history. To be safe i checked and cleared it from the advanced options in settings as well, to do so go to settings -> safari -> advanced (scroll to the bottom) -> website data -> remove all website data and it should be clear to go and try the ...If so, backspace out the last number and type it in manually for both the routing number and the bank account after you paste them into the field. Let me know if that works. 1. blrnation • 3 yr. ago. Yeah still just says my routing and account number are invalid. Chatted with support and they just said I’ll get an email from a specialist.Theres 3 sections of town homes on my street. When i go to order food, Door dash wont accept my house numbers on my address. When you go to input my address, it finds it. But as soon as you actually click on it, the house numbers wont stay put in. Ive tried to put in any house address on my street, and it wont work.It used to work, but a month or two ago, whenever I would hit the "directions" button in doordash, nothing would happen. The button would only work with Google maps or in app navigation. After a couple weeks it resolved its self. But, a week or two ago, the issue reappeared. Waze will work with all other apps (grubhub, instacart, roadie, ect ...Aug 20, 2022 · Aug 20, 2022, 11:03 AM PDT Illustration by Alex Castro / The Verge DoorDash is calling off its partnership with Walmart, which had the service delivering groceries and other goods from the retail... Promotion section won’t open. DoorDash emailed me a 50% off promo code but when I clicked the link my app started to refuse to open the promotions section, what would happen is that it would go out after about 2 seconds. I deleted the app and reinstalled it but it still wouldn’t open, any tips? Get Red Lobster's delivery & pickup! Order online with DoorDash and get Red Lobster's delivered to your door. No-contact delivery and takeout orders available now.Check For Outages Check Your Internet Connection Make Sure Your Credit Card Is Valid Force Close the App Use Doordash.com Uninstall DoorDash Call Customer Support How to Tell if Doordash Is Down It’s not always easy to tell if Doordash is down.Step-by-step guide on how to cancel your DoorDash DashPass subscription using the app: Open the DoorDash app on your mobile device. Tap on the three lines in the top left corner of the app to open the menu. Scroll down and tap on “Settings”. Tap on “DashPass” towards the bottom of the screen. Tap on “Cancel DashPass” at the bottom ...Update 6 (June 24, 2022) 08:45 am (IST): Doordash is currently down and not working for users for the past couple of hours. The company acknowledged the problem and a fix is in the works. We are currently experiencing issues with our consumer platform. We are working to resolve as quickly as possible.DoorDash Consumer Friends and Family Referral Program; DashPass for Mastercard Members; DoorDash Rewards Mastercard® ... If you already have an existing DoorDash account, please create a new account using this email address as you will not be able to transfer your eligibility in any way. I got Charged for my Work DashPass Subscription. DoorDash. User reports indicate no current problems at DoorDash. DoorDash is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. The Drive Portal is a DoorDash dashboard that allows you to monitor active Drive orders. In this portal, you will be able to track Dashers on a live map, see time estimates for deliveries, reschedule or cancel deliveries. The portal also allows you to see order history and cancelled orders. Please note that access to the Drive Portal is not ... Doordash won't let me choose bicycle. Hey guys, I would like to try delivering for doordash on my bicycle but the only option for delivery is car. Just wondering if you need a car to sign up for doordash?
For full identity verification, you will go through two sequential steps: Upload a valid government ID. Take a selfie to match the picture on the ID. For partial reverification, you will go through one step: Take a selfie to match pictures you have previously submitted to confirm your identity. If you fail any of these steps, you will be given ... . Qvkhpmzi
Order not processing : r/doordash. by smol_cuck. Unable to place an order. Order not processing. Every time I try to place an order, I get the same message “Error: there was an issue processing your order. Please try again.”. It’s been happening for almost a week now. Has anyone else had this problem? Nov 9, 2019 · DoorDash Won Food Delivery by Seizing the Suburbs and $2 Billion (Bloomberg) -- There aren’t many jobs in Davidson, North Carolina, that offer the flexibility and decent pay that Alfonso Auz was ... For iphone to clear website history and cookies u go settings -> safari -> clear website data and history. To be safe i checked and cleared it from the advanced options in settings as well, to do so go to settings -> safari -> advanced (scroll to the bottom) -> website data -> remove all website data and it should be clear to go and try the ... 50% off + free delivery on $20 orders with DoorDash promo code. Discount. 50% off. Minimum required. $20. Terms & Conditions. Limited time only. 16 recent uses. Show coupon. Promotion section won’t open. DoorDash emailed me a 50% off promo code but when I clicked the link my app started to refuse to open the promotions section, what would happen is that it would go out after about 2 seconds. I deleted the app and reinstalled it but it still wouldn’t open, any tips?DoorDash will provide a base pay for the order and your completion rating won't be affected. Discard the order if the customer was short on cash, unavailable, or refused to pay. You may deliver the order to the customer if the issue is “I do not have any change.” Remember, you’ll still receive your base pay for the order and your ... bro doordash is literally so fucking frustrating, i went out of my way to make an account for another food delivery service (doordash) and it said i would get all of my deliveries for free for 30 days, i never got this option. from there i tried to order food even though i wasnt getting a discount, i added my card and it rejected it, saying to scan it to verify, so i try and nothing fucking ... Customer Complaint: Doordash came to BBB’s attention in November 2015. A review of the company was done in January 2022. BBB suggests consumers review the company’s Help Section, https://www ...Theres 3 sections of town homes on my street. When i go to order food, Door dash wont accept my house numbers on my address. When you go to input my address, it finds it. But as soon as you actually click on it, the house numbers wont stay put in. Ive tried to put in any house address on my street, and it wont work. So I've been using DoorDash at the same address for several months now and have had no issues with the app finding restaurants that deliver to me. Today I went on to place an order and found a message that said "We couldn't find any restaurants nearby that we deliver from" and everyone else in my house had the same issue.The app freezes all the time and often takes 10 or more minutes "looking for an order." Once it takes you out of a hotspot for a delivery, it won't give you directions back, I have to use a different app for that. And expecting access to location data ALL the time, even when my location services are off is ridiculous.The app freezes all the time and often takes 10 or more minutes "looking for an order." Once it takes you out of a hotspot for a delivery, it won't give you directions back, I have to use a different app for that. And expecting access to location data ALL the time, even when my location services are off is ridiculous.DoorDash’s algorithm limits the amount of workers that can be online at the same time; at 3:30 p.m., it kicked Gantt off. His total earnings for the four hours: $42.13, or $10.53 an hour. The minimum wage in San Francisco is $16.99. At 5:10 p.m., Gantt takes a nap before the dinner shift kicks off.Even though DoorDash has no obligation to provide refunds or credits for completed and delivered orders, they may grant them in exceptional circumstances and at their sole discretion. DoorDash Subscription Refunds. If you purchase DashPass, DoorDash’s subscription service for $9.99 per month, you will get free delivery on all orders of $15 or ... Go to the DoorDash app and tap on the “Orders” tab. Then select the “Help” option, and under the “Delivery Issues” tab, choose “Arrived late” if the order came later than expected. Follow the given prompts to contact DoorDash customer support. 5. Canceled Orders.Contacting the restaurant about a missing item most likely won’t be helpful. Because the order was created through DoorDash, restaurants will always direct you to DoorDash about problems. DoorDash will let the restaurant know there was an issue with the order, and DoorDash will issue you a refund for the missing item.Edit: also what "proof" do the dashers provide? And why won't they show me? Edit 2: the total was actually $74, not $78. This is my receipt. Edit 3: I finally got my money back from my bank. God bless Redwood Credit Union - they are god damned amazing. Fuck you Door Dash. I'm never using your service again. Stupid ass company with no fucking ... If so, backspace out the last number and type it in manually for both the routing number and the bank account after you paste them into the field. Let me know if that works. 1. blrnation • 3 yr. ago. Yeah still just says my routing and account number are invalid. Chatted with support and they just said I’ll get an email from a specialist..